Evening Operations Associate - Oncology Care Throughput

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking an Operations Associate to join the Oncology Department at Baystate Medical Center in Springfield, Massachusetts. This role supports patient flow, admissions, discharges, and coordination with nursing and physicians in a fast-paced hospital environment.

Evening shift 7:30pm–11:30pm, you will assist with rounds, documentation, scheduling, and unit operations while ensuring patient safety and efficient operations.

Qualifications

• GED or HiSET (Required)
• Basic Cardiac Life Support (BCLS) certification

Responsibilities

• Bed Management & Patient Flow coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.

Education

GED or HiSET (Required)

Job description

Baystate Health is seeking an Operations Associate to join the Oncology Department at Baystate Medical Center in Springfield, Massachusetts. This role supports patient flow, admissions, discharges, and coordination with nursing and physicians in a fast-paced hospital environment.

Evening shift 7:30pm–11:30pm, you will assist with rounds, documentation, scheduling, and unit operations while ensuring patient safety and efficient operations.