Operations Associate- Oncology

baystatehealth; Springfield (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking an Operations Associate for the Oncology Department at Baystate Medical Center in Springfield, MA. This per diem, evening role supports bed management, patient flow, and administrative tasks within a busy oncology unit.

You will assist with rounds, documentation, and coordination across clinical teams, ensuring accurate records and smooth patient transitions. A strong teamwork mindset and BLS certification are preferred.

Qualifications

• GED or HiSET required.
• Basic Cardiac Life Support (BLS) certification required.

Responsibilities

• Bed management and patient flow: coordinate admissions, discharges, transfers; track bed availability and patient status; communicate updates with nursing, case management, physicians and other departments to support efficient throughput.
• Administrative and clinical team support: assist nurses, hospitalists, case managers and interdisciplinary teams; help with rounds, consults, follow-up appointments, staffing, schedules, and unit projects.
• Communication and coordination: enable timely communication among patients, families, clinical staff, physicians and ancillary departments; answer calls, relay messages, coordinate priority services, and provide shift handoffs.
• Medical records and documentation: maintain accurate patient records; prepare admissions transfers and discharges docs; obtain signatures; keep unit logs; process and submit records.
• Patient and family support: welcome and orient patients and families to the unit; answer routine questions; provide information and escalate concerns to the care team.
• Unit operations and resource management: support daily operations through staffing coordination, inventory and ordering, charge entry, scheduling, and retrieval of meds, blood products and supplies.
• Systems and technology: utilize clinical, administrative, staffing and patient-flow systems to maintain patient information, documentation, scheduling and department operations.
• Patient safety and emergency response: know emergency procedures and equipment; initiate appropriate responses and mobilize needed staff as directed.

Education

GED or HiSET

Job description

Operations Associate - Oncology

Operations Associate in Springfield, MA | Baystate Health Careers Department: Oncology Location: Baystate Medical Center, Springfield Massachusetts Job Type: Per diem Shift: Evening

Make an Impact with Baystate Health

Baystate Health is seeking a Operations Associate (OA) to join our Oncology Department team at Baystate Medical Center in Springfield, Massachusetts . Our Oncology Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support: Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology: Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response: Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.

Schedule Details

• Job Type: Per Diem
• Shift: Evening, 7:30pm-11:30pm
• Weekend Requirement: Rotating Weekends
• Holiday Requirements: Rotating Holidays

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education

GED or HiSET (Required)

Certifications

Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for emplo