Evening Office Services Associate: Repro & Mail

RRD; West Palm Beach (FL); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking an Office Services Associate in West Palm Beach to provide daily back-office support, primarily reprographics and mail services. Responsibilities include processing job tickets, following procedures, and ensuring quality, timely delivery while interacting with clients in person, by phone, or email.

The role requires a high school diploma and at least 1 year of office services experience in a corporate environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to build and maintain relationships.
• Strong written and verbal communication including phone and email etiquette.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete projects on time.
• Ability to handle sensitive/confidential documents and information.
• Able to make independent decisions consistent with needs and policy.
• Good problem-solving skills and know when to escalate.

Responsibilities

• Operate reprographics, mail and intake functions per procedures.
• Meet deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment issues and load paper/toner.
• Handle calls, emails and client interactions professionally.
• Adhere to company and client site policies; work in a fast-paced environment.

Skills

Customer service

Attention to detail

Communication

Meet deadlines

Teamwork

Problem solving

Self-motivated

Ability to lift up to 50 lbs

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics equipment

Office printers

Job description

RRD is seeking an Office Services Associate in West Palm Beach to provide daily back-office support, primarily reprographics and mail services. Responsibilities include processing job tickets, following procedures, and ensuring quality, timely delivery while interacting with clients in person, by phone, or email.

The role requires a high school diploma and at least 1 year of office services experience in a corporate environment.