Office Services Specialist: Repro & Mail Support

RRD Company; Boulder (CO); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Discounts

Job summary

RRD, located in Boulder, Colorado, is hiring for an Office Services role. The position focuses on reprographics, mail, and intake functions within a fast-paced environment. Monday–Friday, 8:00am–5:00pm, with essential duties denoted by an asterisk.

You will utilize logs, manage tickets, and ensure deadlines are met while providing professional client communication and handling equipment troubleshooting. A strong emphasis on accuracy and efficiency is required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Proven customer service skills and professional communication.
• Ability to meet deadlines and maintain client satisfaction.

Responsibilities

• Utilize logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Detail orientation

Teamwork

Problem solving

Time management

Education

High school diploma

Tools

Mail equipment

Digital reprographics

Email systems

Phone systems

Job description

RRD, located in Boulder, Colorado, is hiring for an Office Services role. The position focuses on reprographics, mail, and intake functions within a fast-paced environment. Monday–Friday, 8:00am–5:00pm, with essential duties denoted by an asterisk.

You will utilize logs, manage tickets, and ensure deadlines are met while providing professional client communication and handling equipment troubleshooting. A strong emphasis on accuracy and efficiency is required.