Evening Logistics Intake Specialist

MedSpeed; Elmhurst (IL); Vor Ort; USD 25.000 - 28.000; Vollzeit

Zusammenfassung

MedSpeed, a healthcare logistics provider with nationwide reach, seeks an Intake Coordinator for evenings in Elmhurst, IL. You will engage with customers by phone, enter orders, resolve issues, and document interactions while upholding service standards and client requirements.

The role emphasizes teamwork, strong communication, and a commitment to continuous improvement, with benefits and a collaborative culture. Medical/dental/vision plans and a 401(k) are offered.

Qualifikationen

• High School Diploma, GED or equivalent.
• Demonstrate appropriate customer-care skills such as empathy and courtesy.
• Excellent verbal and written communication skills.
• Great attitude aligned with teamwork and improvement.
• Ability to manage time effectively and multitask.
• Punctuality and reliable attendance are required.
• Process-oriented mindset with problem-solving skills.
• Collaborative work style across departments.
• Accurate data entry at a given speed; strong typing and computer skills.

Aufgaben

• Monitor and respond to customer inquiries by telephone.
• Handle a high volume of daily inbound calls professionally.
• Answer general questions about service processes.
• Resolve issues over the phone with effective communication.
• Log and document issues using online systems and guidelines.
• Deliver a high-quality customer experience following guidelines.
• Complete special projects as assigned.
• Maintain knowledge of service policies and client requirements.
• Support a collaborative MedSpeed team culture.
• Assist with other duties as assigned.

Kenntnisse

Customer care

Verbal communication

Written communication

Time management

Multitasking

Punctuality

Collaboration

Data entry

Typing speed

Computer skills

Ausbildung

High School Diploma or GED

Tools

Data entry software

MS Office

Internet and email tools

Jobbeschreibung

MedSpeed, a healthcare logistics provider with nationwide reach, seeks an Intake Coordinator for evenings in Elmhurst, IL. You will engage with customers by phone, enter orders, resolve issues, and document interactions while upholding service standards and client requirements.

The role emphasizes teamwork, strong communication, and a commitment to continuous improvement, with benefits and a collaborative culture. Medical/dental/vision plans and a 401(k) are offered.