Full Time Intake Coordinator

MedSpeed; Elmhurst (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

MedSpeed, a healthcare logistics provider with nationwide reach, seeks an Intake Coordinator for evenings in Elmhurst, IL. You will engage with customers by phone, enter orders, resolve issues, and document interactions while upholding service standards and client requirements.

The role emphasizes teamwork, strong communication, and a commitment to continuous improvement, with benefits and a collaborative culture. Medical/dental/vision plans and a 401(k) are offered.

Qualifications

• High School Diploma, GED or equivalent.
• Demonstrate appropriate customer-care skills such as empathy and courtesy.
• Excellent verbal and written communication skills.
• Great attitude aligned with teamwork and improvement.
• Ability to manage time effectively and multitask.
• Punctuality and reliable attendance are required.
• Process-oriented mindset with problem-solving skills.
• Collaborative work style across departments.
• Accurate data entry at a given speed; strong typing and computer skills.

Responsibilities

• Monitor and respond to customer inquiries by telephone.
• Handle a high volume of daily inbound calls professionally.
• Answer general questions about service processes.
• Resolve issues over the phone with effective communication.
• Log and document issues using online systems and guidelines.
• Deliver a high-quality customer experience following guidelines.
• Complete special projects as assigned.
• Maintain knowledge of service policies and client requirements.
• Support a collaborative MedSpeed team culture.
• Assist with other duties as assigned.

Skills

Customer care

Verbal communication

Written communication

Time management

Multitasking

Punctuality

Collaboration

Data entry

Typing speed

Computer skills

Education

High School Diploma or GED

Tools

Data entry software

MS Office

Internet and email tools

Job description

Full Time Logistics Coordinator

Hours: Monday - Friday 2:00 PM - 10:30 PM

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Intake Coordinators support MedSpeed’s on-demand operations by interacting with customers via telephone. Intake Coordinators are responsible for delivering excellent customer experience while assisting with order entry, issue resolution, and a variety of customer requests.

How you Will Contribute:

• Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards
• Manage a high volume of daily inbound calls while consistently maintaining a positive, professional, and enthusiastic demeanor; ensuring all inquiries are answered promptly and efficiently
• Address general questions about MedSpeed service process
• Resolve customer issues over the phone with effective communication skills
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Provide a high-quality customer experience by following quality guidelines and responding to customer feedback
• Completion of any special projects assigned
• Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements
• Build and nurture a collaborative MedSpeed team culture
• Other duties as assigned

Skills For Success:

• High School Diploma, GED or equivalent
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
• Ability to effectively manage time
• Ability to multi task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well withinand across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

Compensation Statement

The hourly rate is $18 - $20 and dependent on several variables including but not limited to education, experience, skills, and geography.

MedSpeed is an Equal Opportunity Employer

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