DME Customer Experience Specialist

INTEGRA HEALTHCARE EQUIPMENT LLC; Elmhurst (IL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Job summary

Integra Healthcare Equipment seeks a DME Customer Service Representative to connect with customers by phone and email, addressing inquiries and resolving complaints. You will support rental and sales transactions and coordinate logistics to ensure smooth service.

Based in Elmhurst, IL, this role requires strong communication, multitasking, and a service-oriented mindset. The company offers comprehensive benefits and opportunities for growth within a collaborative team.

Qualifications

• Excellent communication skills including active listening.
• Ability to prioritize and manage multiple tasks.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Flexibility to work alternating holidays.

Responsibilities

• Interacts with customers via telephone and email to provide support and information on rental/sales transactions, and logistics process.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the appropriate staff.
• Ensures the appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints or concerns.
• Perform other related duties as assigned.

Skills

Excellent communication

Multitasking

Customer service oriented

Computer skills

Flexible holidays

Education

High school diploma or equivalent

Medical Equipment experience preferred

Job description

Integra Healthcare Equipment seeks a DME Customer Service Representative to connect with customers by phone and email, addressing inquiries and resolving complaints. You will support rental and sales transactions and coordinate logistics to ensure smooth service.

Based in Elmhurst, IL, this role requires strong communication, multitasking, and a service-oriented mindset. The company offers comprehensive benefits and opportunities for growth within a collaborative team.