DME Customer Experience Specialist

INTEGRA HEALTHCARE EQUIPMENT LLC

Elmhurst (IL)

On-site

USD 21,593 - 30,754

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Job summary

Integra Healthcare Equipment seeks a DME Customer Service Representative to connect with customers by phone and email, addressing inquiries and resolving complaints. You will support rental and sales transactions and coordinate logistics to ensure smooth service.

Based in Elmhurst, IL, this role requires strong communication, multitasking, and a service-oriented mindset. The company offers comprehensive benefits and opportunities for growth within a collaborative team.

Qualifications

Excellent communication skills including active listening.
Ability to prioritize and manage multiple tasks.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Flexibility to work alternating holidays.

Responsibilities

Interacts with customers via telephone and email to provide support and information on rental/sales transactions, and logistics process.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the appropriate staff.
Ensures the appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints or concerns.
Perform other related duties as assigned.