Medical Dispatcher - Elmhurst, IL $21 hrly

MedSpeed; Elmhurst (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401(k) with company match

Paid time off

Career advancement opportunities

Competitive pay

Job summary

MedSpeed is seeking a Medical Dispatcher in Elmhurst, IL for a full-time shift from 1:00pm to 9:30pm, Monday through Friday. The role pays $21 per hour, with a $1 increase for hours worked after 10pm.

You will monitor and route customer orders, create efficient routes, handle service questions, and document issues to ensure a positive customer experience. Strong communication and data-entry skills are required.

Qualifications

• High school diploma or equivalent required.
• Experience in fast-paced environments preferred.
• Strong verbal and written communication.
• Ability to work on a team and meet deadlines.
• Attention to detail and data accuracy.

Responsibilities

• Monitor and route orders while following guidelines and standards.
• Create efficient routes using routing tools and local knowledge.
• Answer questions about MedSpeed processes and handle issues.
• Log and document all issues in online systems per guidelines.
• Provide a high-quality customer experience and gather feedback.
• Collaborate with market management on routing needs and improvements.
• Maintain knowledge of MedSpeed policies and client requirements.
• Promote MedSpeed culture.

Skills

Customer service

Communication skills

Time management

Multitasking

Data entry

Typing speed

Education

High School Diploma or GED

Tools

Routing software

Computer skills

Job description

Medical Dispatcher – Elmhurst- $21 hourly – FT (Monday - Friday)

Monday - Friday 1:00pm-9:30pm.

($1.00 hourly increase for hours worked after 10pm)

Dispatcher

About Us

Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.

Today, we have over 150 locations in 32 states but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!

Our people are at the heart of what we do and how we support our customers.

Why become a MedSpeeder? This is what’s in it for you:

• Medical, Dental, Vision and Flexible Spending Account-- We care about you and your family!
• 401(K) with Company Match-- We want you to secure your financial future, so we have a generous match too!
• Paid Time Off-- We encourage time off, you deserve it!
• Opportunities for Career Advancement – We encourage internal growth!
• Competitive Pay – We respect the work you provide!

What you will be doing as a Dispatcher:

• Monitor and route assigned customer orders while meeting all corporate guidelines and performance standards
• Create effective routes using routing tools and local knowledge to make efficient transports based on priority and location
• Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on orders with effective communication skills
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
• Work with market management team for all routing/dispatch needs on a day-to-day basis as well as on longer term improvements
• Maintain current knowledge of MedSpeed service policies, procedures, and specific client requirements
• Work to promote MedSpeed culture

What you need to become a MedSpeeder:

• High School Diploma, GED or equivalent
• Work experience in up-tempo environments preferred
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises, and getting better every day
• Ability to effectively manage time and multi-task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills
• Proof of Covid Vaccination required