Evening Logistics & Customer Support Specialist

Circle Logistics Inc; New Whiteland (IN); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Circle Logistics Inc. in Whiteland, IN seeks a Customer Service Representative to ensure smooth handoffs, provide real-time shipment updates, and deliver excellent after-hours customer support during high-volume afternoon and evening hours.

The role emphasizes communication, multitasking in a fast-paced environment, and using tracking systems to anticipate delays and solve problems for customers.

Competenze

• Previous experience in customer service, logistics, freight brokerage, retail, or hospitality is highly preferred, but not required.
• Ability to multitask and manage priorities in a fast-paced environment
• Exceptional written and verbal communication skills; ability to remain calm and professional under pressure or during urgent situations.
• Strong computer skills, including comfort navigating data entry portals, tracking systems, and managing a high volume of emails.
• A sharp eye for detail and the ability to think critically when unexpected logistical issues arise.

Mansioni

• Provide accurate, real-time shipment status updates to customers via email in a professional and timely manner.
• Closely monitor shipments that are in route to pickup locations to anticipate, identify, and resolve potential delays before they occur.
• Assist with last-minute, urgent shipment coverage needs, utilizing problem-solving skills to find quick transit solutions.
• Handle afternoon and evening incoming phone calls, managing end-of-day customer support inquiries with excellent service.

Conoscenze

Exceptional communication skills

Multitasking

Strong computer skills

Detail-oriented

Strumenti

Tracking systems

Descrizione del lavoro

Circle Logistics Inc. in Whiteland, IN seeks a Customer Service Representative to ensure smooth handoffs, provide real-time shipment updates, and deliver excellent after-hours customer support during high-volume afternoon and evening hours.

The role emphasizes communication, multitasking in a fast-paced environment, and using tracking systems to anticipate delays and solve problems for customers.