Customer Service Representative

Circle Logistics; New Whiteland (IN); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Circle Logistics is seeking a Customer Service Representative to join our team in Whiteland, IN. You will act as the bridge for smooth handoffs, provide realtime shipment updates, and support high-volume afternoon/evening operations with proactive problem-solving and strong communication.

You will handle tracking, customer inquiries, and last-minute coverage while maintaining professionalism, accuracy, and a calm demeanor under pressure. Excellent written and verbal communication are essential.

Competenze

• Previous experience in customer service, logistics, freight brokerage, retail, or hospitality is highly preferred, but not required.
• Ability to multitask and manage priorities in a fast-paced environment.
• Exceptional written and verbal communication skills; ability to remain calm and professional under pressure or during urgent situations.
• Strong computer skills, including comfort navigating data entry portals, tracking systems, and managing a high volume of emails.
• A sharp eye for detail and the ability to think critically when unexpected logistical issues arise.

Mansioni

• Provide accurate, real-time shipment status updates to customers via email in a professional and timely manner.
• Closely monitor shipments that are in route to pickup locations to anticipate, identify, and resolve potential delays before they occur.
• Assist with last-minute, urgent shipment coverage needs, utilizing problem-solving skills to find quick transit solutions.
• Handle afternoon and evening incoming phone calls, managing end-of-day customer support inquiries with excellent service.

Conoscenze

Customer service

Logistics coordination

Communication

Attention to detail

Multitasking

Strumenti

Data entry portals

Tracking systems

Email management

Descrizione del lavoro

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

We are seeking an energetic, detail-oriented, and proactive Customer Service Representative to join our team in Whiteland, In this role, you will be the bridge that ensures smooth handoffs, consistent tracking, and excellent customer support during our high-volume afternoon and evening hours.

Key Responsibilities:

• Provide accurate, real-time shipment status updates to customers via email in a professional and timely manner.
• Closely monitor shipments that are in route to pickup locations to anticipate, identify, and resolve potential delays before they occur.
• Assist with last-minute, urgent shipment coverage needs, utilizing problem-solving skills to find quick transit solutions.
• Handle afternoon and evening incoming phone calls, managing end-of-day customer support inquiries with excellent service.

Qualifications

• Previous experience in customer service, logistics, freight brokerage, retail, or hospitality is highly preferred, but not required.
• Ability to multitask and manage priorities in a fast-paced environment
• Exceptional written and verbal communication skills; ability to remain calm and professional under pressure or during urgent situations.
• Strong computer skills, including comfort navigating data entry portals, tracking systems, and managing a high volume of emails.
• A sharp eye for detail and the ability to think critically when unexpected logistical issues arise.

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.