Customer Service Representative

Circle Logistics Inc.; Indiana; In loco; USD 19.000 - 26.000; Tempo pieno

Descrizione del lavoro

Circle Logistics Inc. in Whiteland, IN seeks a proactive Customer Service Representative to be the bridge for smooth handoffs, accurate tracking, and responsive support during afternoon and evening hours.

You will provide real-time shipment updates, monitor routes to prevent delays, assist with urgent coverage, and handle end-of-day inquiries with professionalism. Previous logistics or service experience is preferred, with strong communication and computer skills.

Competenze

• Previous experience in customer service or logistics preferred.
• Excellent written and verbal communication; calm under pressure.
• Strong computer skills and data entry accuracy.

Mansioni

• Provide real-time shipment status updates to customers via email.
• Monitor shipments in route to anticipate delays.
• Assist with last-minute urgent shipments and quick transit solutions.
• Handle afternoon and evening phone calls and end-of-day inquiries.

Conoscenze

Customer service

Logistics

Communication

Multitasking

Problem solving

Attention to detail

Email management

Composure under pressure

Strumenti

Tracking systems

Data entry portals

Descrizione del lavoro

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

We are seeking an energetic, detail-oriented, and proactive Customer Service Representative to join our team in Whiteland, In this role, you will be the bridge that ensures smooth handoffs, consistent tracking, and excellent customer support during our high-volume afternoon and evening hours.

Key Responsibilities:

• Provide accurate, real-time shipment status updates to customers via email in a professional and timely manner.
• Closely monitor shipments that are in route to pickup locations to anticipate, identify, and resolve potential delays before they occur.
• Assist with last-minute, urgent shipment coverage needs, utilizing problem-solving skills to find quick transit solutions.
• Handle afternoon and evening incoming phone calls, managing end-of-day customer support inquiries with excellent service.

Qualifications

• Previous experience in customer service, logistics, freight brokerage, retail, or hospitality is highly preferred, but not required.
• Ability to multitask and manage priorities in a fast-paced environment
• Exceptional written and verbal communication skills; ability to remain calm and professional under pressure or during urgent situations.
• Strong computer skills, including comfort navigating data entry portals, tracking systems, and managing a high volume of emails.
• A sharp eye for detail and the ability to think critically when unexpected logistical issues arise.

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.