Evening Logistics Coordinator – Shipments & Support

RXO, Inc.; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Pre-tax accounts

Disability & life insurance

EAP

Development programs

Paid time off

Job summary

RXO, Inc. is seeking an After-Hours Operations Representative to maintain reports, track shipments, and resolve issues to ensure a positive customer experience. This role supports sales, manages branch key accounts, and coordinates loads and pickups across North America.

Ideal candidates have excellent verbal and written communication skills and thrive in a fast-paced environment. 1 year of sales or customer service experience is a plus, with industry familiarity benefiting daily operations.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Offer Management
• Load Coverage

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced environment

Customer service experience

Job description

RXO, Inc. is seeking an After-Hours Operations Representative to maintain reports, track shipments, and resolve issues to ensure a positive customer experience. This role supports sales, manages branch key accounts, and coordinates loads and pickups across North America.

Ideal candidates have excellent verbal and written communication skills and thrive in a fast-paced environment. 1 year of sales or customer service experience is a plus, with industry familiarity benefiting daily operations.