Evening IT Support Technician - Helpdesk & AV

Germanna Community College; Stafford (VA); Presencial; USD 35.000 - 44.000; A tiempo parcial

Descripción de la vacante

Germanna Community College seeks a part-time Evening Support Technician to support the Stafford County Center and Fredericksburg Area Campus. The role provides timely network and system support for IT equipment, computers, AV devices, and mobile gear to boost productivity and maintain Germanna’s mission.

The position emphasizes customer service, IT basics, and reliability, with evening hours (2:00 PM–7:00 PM) and occasional travel between campuses. Flexibility for events is required.

Formación

• Experience in customer service/helpdesk.
• CompTIA A+ certification or equivalent hardware/repair experience.
• Knowledge of software licensing, installation, and maintenance.
• Familiarity with basic network functionality and infrastructure.
• Experience or willingness to learn AI tools.
• Ability to lift up to 50 lbs.
• Excellent oral and written communication skills.

Responsabilidades

• Respond to faculty & staff tickets regarding computer and AV issues.
• Install and support computer workstations and peripherals.
• Perform regular maintenance and patching on workstations.
• Ensure equipment is repaired or replaced promptly.
• Image and troubleshoot computers per SOPs.
• Prioritize and complete helpdesk tickets for AV, computer, and network incidents.
• Provide tech support for events and classes per SLAs/SOPs.

Conocimientos

Customer service

Oral & written communication

Attention to detail

Independence

AI tools familiarity

Physical fitness (lift 50 lbs)

Helpdesk experience

Audio-visual troubleshooting

Educación

CompTIA A+ certification

Herramientas

Microsoft Intune

Manage Engine Endpoint Central

TeamDymanix ticketing

Descripción del empleo

Germanna Community College seeks a part-time Evening Support Technician to support the Stafford County Center and Fredericksburg Area Campus. The role provides timely network and system support for IT equipment, computers, AV devices, and mobile gear to boost productivity and maintain Germanna’s mission.

The position emphasizes customer service, IT basics, and reliability, with evening hours (2:00 PM–7:00 PM) and occasional travel between campuses. Flexibility for events is required.