Evening Support Technician

Germanna Community College; Stafford (VA); In loco; USD 35.000 - 44.000; Part-time

Descrizione del lavoro

Germanna Community College seeks a part-time Evening Support Technician to support the Stafford County Center and Fredericksburg Area Campus. The role provides timely network and system support for IT equipment, computers, AV devices, and mobile gear to boost productivity and maintain Germanna’s mission.

The position emphasizes customer service, IT basics, and reliability, with evening hours (2:00 PM–7:00 PM) and occasional travel between campuses. Flexibility for events is required.

Competenze

• Experience in customer service/helpdesk.
• CompTIA A+ certification or equivalent hardware/repair experience.
• Knowledge of software licensing, installation, and maintenance.
• Familiarity with basic network functionality and infrastructure.
• Experience or willingness to learn AI tools.
• Ability to lift up to 50 lbs.
• Excellent oral and written communication skills.

Mansioni

• Respond to faculty & staff tickets regarding computer and AV issues.
• Install and support computer workstations and peripherals.
• Perform regular maintenance and patching on workstations.
• Ensure equipment is repaired or replaced promptly.
• Image and troubleshoot computers per SOPs.
• Prioritize and complete helpdesk tickets for AV, computer, and network incidents.
• Provide tech support for events and classes per SLAs/SOPs.

Conoscenze

Customer service

Oral & written communication

Attention to detail

Independence

AI tools familiarity

Physical fitness (lift 50 lbs)

Helpdesk experience

Audio-visual troubleshooting

Formazione

CompTIA A+ certification

Strumenti

Microsoft Intune

Manage Engine Endpoint Central

TeamDymanix ticketing

Descrizione del lavoro

Job Details

• Working Title | Evening Support Technician
• Role Title | Info Technology Specialist I
• Role Code | 39111-SW
• FLSA | Nonexempt
• Pay Band | 04
• Position Number | 297W0218
• Agency | Germanna Community College
• Division | Germanna Community College (Div)
• Work Location | Stafford - 179
• Hiring Range | $25.29-$31.62 per hour, state benefits do not apply
• Emergency/Essential Personnel | No
• EEO Category | 3-Technicians
• Full Time or Part Time | Part Time
• Telework options? -Telework options are subject to change based on business needs- |
• Bilingual or multilingual skill requirement or preference? |
• Work Schedule | Monday-Friday 2:00 P.M. – 7:00 P.M. Or as Scheduled.
• Please Note: Saturday varies depending on classes and events |
• Sensitive Position | No
• Operation of a State Vehicle | No
• Supervises Employees | No
• Required Travel | Travel between campuses may be required.

Job Description

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking a part-time Evening Support Technician to support our Stafford County Center and Fredericksburg Area Campus. This position provides timely and effective network and system support for information technology equipment and/or systems including computers and peripheral equipment, network and telecommunication devices, audio and video equipment, mobile devices and related transmission equipment to increase productivity in all areas of the college allowing employees to meet Germanna’s mission.

Major Duties and Responsibilities

• Responds in timely and courteous manner for faculty & staff tickets regarding about computer and AV related problems and requests.
• Performs installation and support of computer workstations and peripherals.
• Responsible for performing regular maintenance and patching on workstations, ensure operational readiness and security compliance.
• Ensures equipment is repaired or replaced in timely manner.
• Images and troubleshoots computers in compliance with standard operating procedures.
• Prioritize and complete helpdesk tickets for Audio-Visual, computer, and network incidents and requests.
• Provides technology support for evening & weekend events and classes per SLAs and SOPs.
• Requires schedule flexibility as schedule will be adjusted to accommodate event’s needs, including regularly working at alternative locations.
• Performs installation and support of audio-visual equipment.
• Responsible for performing regular maintenance on AV equipment.
• Ensure equipment is repaired in a timely manner.
• Trains employees in the proper usage of computer and audio-visual systems.
• Ensures training documents at assigned location are kept current and are distributed as needed.
• Maintains accurate college software and hardware inventory within the designed asset management system(s).
• Follows all asset control SOPs and completes required asset management tasks.

Special Assignments

• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Must possess experience in customer service, preferably Helpdesk.
• CompTIA A+ Certification or equivalent experience with PC hardware maintenance and repair.
• Must possess knowledge of software licensing, installation, and maintenance.
• Must possess knowledge of basic network functionality and infrastructure.
• Must possess knowledge and troubleshooting experience of audio-visual systems.
• Must possess excellent oral and written communication skills.
• Must have excellent attention to detail and the ability to work independently.
• Experience with or willingness to learn AI tools.
• Ability to lift 50 lbs.

Additional Considerations

• Experience with Enterprise System Management tools such as Microsoft Intune or Manage Engine Endpoint Central.
• Knowledge of Helpdesk Ticketing Systems such TeamDymanix.
• Knowledge of supporting and troubleshooting Windows 11.
• Experience with Android and Apple products and other end-user devices.
• Experience supporting external customers within a professional event setting.