Evening IT Support Specialist — Desktop & Network

DR Power LLP; Sussex (WI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Generac is accepting applications for a Systems Support Specialist II to provide desktop, network, telephony, and peripheral support at our Sussex, Wisconsin facility. The role includes troubleshooting, training assistance, and collaboration with IT to resolve incidents.

Hours are 3:00pm–11:00pm, Monday–Friday, on site with potential remote access when needed. Requirements include an Associate degree in Computer Science (or equivalent) and at least 2 years of hands-on IT support experience;

Qualifications

• Associate degree in Computer Science or equivalent; 2 years of experience troubleshooting PCs, printers, phones, and network issues.
• Bachelor’s degree in Computer Science preferred.
• MCSE, MCTS, CNA, Avaya telephony, ITIL certifications are a plus.

Responsibilities

• Provide hands-on support by installing, diagnosing, repairing, and upgrading desktops, laptops, phones, printers, and peripherals.
• Troubleshoot server hardware, OS, network infrastructure, and telephony with Tier 1/2 support.
• Create and update documentation for issues resolved and troubleshooting steps.
• Assist in implementing business systems and manufacturing initiatives.
• Support end users during migrations to new applications and data moves.
• Adhere to IT policies and security standards and assist with incident management.

Skills

Microsoft Windows

Office 365

Active Directory

Exchange

Networking fundamentals

Mobile device management

Education

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Tools

Windows Server

Linux OS

PBX/Telephony

Documentation tools

Job description

Generac is accepting applications for a Systems Support Specialist II to provide desktop, network, telephony, and peripheral support at our Sussex, Wisconsin facility. The role includes troubleshooting, training assistance, and collaboration with IT to resolve incidents.

Hours are 3:00pm–11:00pm, Monday–Friday, on site with potential remote access when needed. Requirements include an Associate degree in Computer Science (or equivalent) and at least 2 years of hands-on IT support experience;