Evening IT Ops Analyst - Helpdesk & Scheduling

IdahoPTV; Boise (ID); On-site; USD 29,000 - 32,000; Full time

Job summary

State of Idaho in Boise seeks an IT Operations Analyst for the Mid Shift (3:00 pm – 11:00 pm). This in-office role supports the Controller's Office by coordinating production scheduling, assisting the IT HelpDesk, and ensuring timely incident response. The position emphasizes collaboration with staff and vendors to maintain service levels.

The role requires monitoring interfaces, maintaining production schedules, and documenting procedures to support reliable IT operations and customer service.

Qualifications

• Experience maintaining production schedules and meeting deadlines.
• Ability to interpret technical materials and follow documented processes.
• Strong organizational and communication skills.
• Experience providing customer support in IT operations.

Responsibilities

• Coordinate production schedules with the data processing calendar.
• Operate and monitor computer equipment and peripheral devices.
• Triage and resolve Help Desk tickets and incidents.
• Submit Interfaces for execution via Luma Async Administrator.
• Analyze Luma Work Units and verify output integrity against schedules.
• Assist customers with problem resolution and questions related to job processing.

Skills

Production scheduling

Customer service

Technical reading

Team collaboration

Tools

Luma ERP

Infor Luma Async

Job description

State of Idaho in Boise seeks an IT Operations Analyst for the Mid Shift (3:00 pm – 11:00 pm). This in-office role supports the Controller's Office by coordinating production scheduling, assisting the IT HelpDesk, and ensuring timely incident response. The position emphasizes collaboration with staff and vendors to maintain service levels.

The role requires monitoring interfaces, maintaining production schedules, and documenting procedures to support reliable IT operations and customer service.