Evening Incident Coordinator, Global 24x7 Ops

Equifax; Alpharetta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading financial services company in Alpharetta, GA, is seeking an entry-level Incident Coordinator for their Technology Operations Resilience Center. This role involves 24/7 support and requires monitoring applications, mitigating incidents before they impact customers, and working evening shifts. Candidates must have a Bachelor’s degree in a technology field or equivalent experience, with up to 2 years in relevant positions. Strong communication skills and proficiency in Google Suite are essential. The position offers a dynamic work environment requiring adaptability and teamwork.

Qualifications

• Up to 2 years of relevant working experience in IT Service Management/Incident Management.
• Must be willing to work afternoon or evening shifts.
• Global corporate security environment incident experience is a plus.

Responsibilities

• Monitor Equifax Applications and Infrastructure.
• Perform initial analysis of alert events to determine next steps.
• Coordinate incident investigation and resolution.
• Communicate directly with external customers if needed.

Skills

Proficiency using Google Suite

Clear communication skills

Ability to perform under stress

Technical understanding

Bilingual skills (Spanish, French, Portuguese)

Education

Bachelor’s Degree in a Technology field or equivalent work experience

Tools

ServiceNow

PagerDuty

AppDynamics

Datadog

SolarWinds

Statuspage

Job description

A leading financial services company in Alpharetta, GA, is seeking an entry-level Incident Coordinator for their Technology Operations Resilience Center. This role involves 24/7 support and requires monitoring applications, mitigating incidents before they impact customers, and working evening shifts. Candidates must have a Bachelor’s degree in a technology field or equivalent experience, with up to 2 years in relevant positions. Strong communication skills and proficiency in Google Suite are essential. The position offers a dynamic work environment requiring adaptability and teamwork.