Mainframe Incident Response Console Operator

StaffWorthy; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading tech services provider is seeking an Associate Console Operator in Alpharetta, Georgia, to monitor production environments and respond to incidents. This role involves documenting alerts in the system and assisting in troubleshooting under general supervision. The ideal candidate will possess a Bachelor's degree in computer science and effective communication skills. Proficiency in technical environments such as Z/OS, TCP/IP, and MVS is essential. This position ensures operational efficiency and customer support with no personal vehicle travel required.

Qualifications

• Effective communication skills in a customer-oriented role.
• Well organized and task-oriented for monitoring responses.
• Basic proficiency required in specified environments and tools.

Responsibilities

• Monitor production environment for alerts.
• Document incidents in the trouble ticketing system.
• Support troubleshooting and analysis of production incidents.

Skills

Effective written and verbal communication

Organizational skills

Proficiency in Microsoft Office

Education

Bachelor's degree in computer science or equivalent

Tools

Z/OS

TCP/IP

MVS

WebSphere

Job description

A leading tech services provider is seeking an Associate Console Operator in Alpharetta, Georgia, to monitor production environments and respond to incidents. This role involves documenting alerts in the system and assisting in troubleshooting under general supervision. The ideal candidate will possess a Bachelor's degree in computer science and effective communication skills. Proficiency in technical environments such as Z/OS, TCP/IP, and MVS is essential. This position ensures operational efficiency and customer support with no personal vehicle travel required.