24x7 Incident Response & Coordination Analyst

Inserso; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A government services provider is seeking an Incident Management Analyst to manage the Incident lifecycle in a 24x7x365 environment. The candidate will provide incident coordination, reporting, and escalation to stakeholders. Required qualifications include an Associate Degree and at least 5 years of IT support experience, along with skills in ITIL, communication, and project management. The role requires flexibility in hours to meet mission requirements, with availability for on-call support being critical.

Qualifications

• 5 years of experience in IT support or related field.
• 3 years of experience working in an ITIL environment.
• 2 years of experience with Incident or Problem Management.

Responsibilities

• Manage the Incident lifecycle for the government customer environment.
• Provide incident outage coordination and reporting to stakeholders.
• Support training and knowledge sharing efforts.

Skills

IT Support experience

Incident Management

Communication skills

Project Management

ITIL experience

Education

Associate Degree or equivalent experience

Tools

ServiceNow ITSM

Job description

A government services provider is seeking an Incident Management Analyst to manage the Incident lifecycle in a 24x7x365 environment. The candidate will provide incident coordination, reporting, and escalation to stakeholders. Required qualifications include an Associate Degree and at least 5 years of IT support experience, along with skills in ITIL, communication, and project management. The role requires flexibility in hours to meet mission requirements, with availability for on-call support being critical.