Incident Commander — IT Resilience & Uptime (Flexible Hours)

Triumph Financial; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Incident Manager to enhance their Major Incident Management team. This role involves overseeing the incident management process, swiftly restoring IT operations, and improving protocols through analysis of recurring incidents. Ideal candidates will possess a strong background in IT service management, excellent communication skills, and the ability to multitask effectively during high-pressure situations. Join a forward-thinking company that values innovation and teamwork, and contribute to their mission of becoming a market leader in financial technology.

Qualifications

• 3+ years experience in IT service management or similar roles.
• Strong knowledge of ITIL principles and incident management.

Responsibilities

• Oversee incident management process and coordinate resolution efforts.
• Report daily on incident progress and ensure closure of incidents.

Skills

ITIL Knowledge

Incident Management

Communication Skills

Problem-Solving Skills

Analytical Skills

Time Management

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Engineering

Tools

IT Service Management Platforms

Job description

An established industry player is seeking a dynamic Incident Manager to enhance their Major Incident Management team. This role involves overseeing the incident management process, swiftly restoring IT operations, and improving protocols through analysis of recurring incidents. Ideal candidates will possess a strong background in IT service management, excellent communication skills, and the ability to multitask effectively during high-pressure situations. Join a forward-thinking company that values innovation and teamwork, and contribute to their mission of becoming a market leader in financial technology.