Global Incident Commander, 24x7 FinTech Operations Leader

Social Leverage LLC; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary & Stock Options

New Hire Home-Office Setup: USD 500

Monthly Stipend: USD 150 via Brex Card

Job summary

Alpaca is seeking an experienced Incident Commander to lead high-severity outages in a global, financial services environment. You will direct cross-functional response, ensure correct severity, and keep stakeholders informed during incidents that span regions and time zones.

You will run end-to-end bridges, coordinate with engineering and support teams, and drive postmortem actions and automation to reduce toil and improve reliability.

Qualifications

• 4+ years commanding or co-commanding high-severity incidents.
• Able to lead responders under pressure without fixing the fix.
• Clear severity and escalation decisions with decisive leadership.
• Read dashboards to verify that impact has stopped.

Responsibilities

• Command incidents end to end from declaration to mitigation.
• Set and re-check severity; advise on materiality.
• Engage owning teams, page the right responders, and escalate as needed.
• Hold the bridge; manage communications with stakeholders.
• Run warm cross-region handoffs with ownership verified.
• Maintain timeline, schedule blameless postmortems, assign tickets.
• Automate coordination and build decision-tree improvements.

Skills

Incident command

SRE / production ops

Crisis management

Executive communication

Follow-the-sun model

FinTech domain knowledge

AI tooling usage

Regional on-call coordination

Tools

On-call platforms

Dashboard monitoring

Job description

Alpaca is seeking an experienced Incident Commander to lead high-severity outages in a global, financial services environment. You will direct cross-functional response, ensure correct severity, and keep stakeholders informed during incidents that span regions and time zones.

You will run end-to-end bridges, coordinate with engineering and support teams, and drive postmortem actions and automation to reduce toil and improve reliability.