Evening Help Desk Technician - Remote Eligible

Mammoth Tech; United States; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Mammoth Tech is seeking a Help Desk Technician to be the first point of contact for technical assistance. You will diagnose issues remotely, guide customers through solutions, and document all interactions.

The role requires 2+ years in a help desk environment, a High School diploma, strong Windows/Thin Client knowledge, and excellent communication skills. Flexible shifts including 5PM–1AM EST are available, with potential for remote work until offices reopen.

Qualifications

• High School diploma or equivalent.
• 2+ years of experience in a help desk environment.
• Ability to communicate technical information to non-technical users.

Responsibilities

• Serve as first point of contact for technical assistance via phone or email.
• Perform remote troubleshooting and ask pertinent questions.
• Determine best solution based on issue details and guide customers through steps.
• Document events and resolutions in logs.
• Escalate unresolved issues to higher-level support as needed.
• Suggest improvements to procedures and pass feedback to internal teams.

Skills

Verbal communication

Written communication

Microsoft Office

Organization

Interpersonal skills

Explain technical concepts

Shift flexibility

Overtime availability

Windows OS

Thin Client environments

Education

High School diploma or equivalent

Tools

Windows

Thin Client environments

Job description

Mammoth Tech is seeking a Help Desk Technician to be the first point of contact for technical assistance. You will diagnose issues remotely, guide customers through solutions, and document all interactions.

The role requires 2+ years in a help desk environment, a High School diploma, strong Windows/Thin Client knowledge, and excellent communication skills. Flexible shifts including 5PM–1AM EST are available, with potential for remote work until offices reopen.