Helpdesk Support Technician

Placements24; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health insurance

Job summary

Placements24 is seeking a proactive Helpdesk Support Technician to join our fully remote IT team. You will be the first point of contact for employees, providing remote assistance to resolve technical issues quickly.

The ideal candidate is proficient with Windows and macOS, skilled with TeamViewer/AnyDesk, and capable of troubleshooting network problems from a remote setting. You will document solutions and support uptime, contributing to a collaborative virtual team environment.

Qualifications

• 2+ years in a helpdesk or IT support role.
• Proficient with Windows and macOS and common office productivity software.
• Experience with remote support tools such as TeamViewer or AnyDesk.
• Strong understanding of network concepts and troubleshooting.
• Excellent problem-solving and customer service orientation, with remote work ability.

Responsibilities

• Provide remote technical support to end-users for hardware, software, and network issues.
• Diagnose and troubleshoot problems using remote access tools and diagnostic software.
• Install, configure, and update software applications remotely.
• Manage user accounts and permissions within the IT systems.
• Escalate unresolved issues to senior IT staff or external vendors.
• Create and maintain technical documentation and support guides for users.

Skills

Customer service

Problem-solving

Communication skills

Independent work

Remote collaboration

Tools

TeamViewer

AnyDesk

Diagnostic software

Job description

About the Role

Our client is looking for a proactive and skilled Helpdesk Support Technician to join their fully remote IT team. In this role, you will be the first point of contact for employees experiencing technical difficulties, providing remote assistance and ensuring swift resolution of issues. This is a crucial position for maintaining productivity across the organization. The ideal candidate is technically proficient, an excellent communicator, and excels in troubleshooting complex problems from a remote setting. You will contribute to a positive employee experience by ensuring all technical aspects of their work are smooth and efficient.

Key Responsibilities

• Provide remote technical support to end-users for hardware, software, and network issues.
• Diagnose and troubleshoot problems using remote access tools and diagnostic software.
• Install, configure, and update software applications remotely.
• Manage user accounts and permissions within the IT systems.
• Escalate unresolved issues to senior IT staff or external vendors.
• Create and maintain technical documentation and support guides for users.

Requirements

• Minimum of 2 years of experience in a helpdesk support or IT support role.
• Proficiency with Windows and macOS operating systems and common office productivity software.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Strong understanding of network concepts and troubleshooting.
• Excellent problem-solving skills and customer service orientation.
• Ability to work effectively and independently in a remote environment.

Benefits

• Competitive annual salary and potential for overtime pay.
• Fully remote work arrangement with flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for further IT certifications and training.
• A collaborative and supportive virtual team environment.