Remote IT Help Desk Engineer - Windows, M365 & Networking

Tyson & Mendes; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Technology reimbursement

Educational reimbursement

Job summary

Tyson & Mendes is seeking an IT Help Desk Technician to provide remote support to firm employees nationwide. You will troubleshoot issues, determine solutions, and assist across locations and platforms including WAN/LAN, Office 365, and EDI communications.

The ideal candidate has 2+ years in a service desk role, an associate degree or higher in CS or a related field, and knowledge of ZenDesk/ServiceNow/FreshDesk. Strong communication and problem-solving skills are essential.

Qualifications

• Associates degree or higher in Computer Science, Engineering, or related discipline.
• 2+ years in a service desk or help desk role.
• CompTIA A+ certification preferred.
• Experience with ZenDesk, ServiceNow, or FreshDesk ticketing.
• Experience with Windows, Microsoft 365, Exchange, and Azure.

Responsibilities

• Administer Windows workstations and support end-user activities.
• Analyze and resolve network hardware and software issues.
• Manage network devices, DMS, Office, WAN/LAN, and remote computing.
• Translate technology to non-technical staff.
• Provide orientation on new software and equipment.
• Maintain records/logs of repairs in ZenDesk.
• Assist with other priorities and projects as assigned.

Skills

Help desk experience

Windows OS

Microsoft 365

Network troubleshooting

ITIL/ITSM

Education

Associates degree or higher

Tools

ZenDesk

ServiceNow

FreshDesk

Microsoft Office

Azure

Job description

Tyson & Mendes is seeking an IT Help Desk Technician to provide remote support to firm employees nationwide. You will troubleshoot issues, determine solutions, and assist across locations and platforms including WAN/LAN, Office 365, and EDI communications.

The ideal candidate has 2+ years in a service desk role, an associate degree or higher in CS or a related field, and knowledge of ZenDesk/ServiceNow/FreshDesk. Strong communication and problem-solving skills are essential.