Evening Healthcare Call Center Specialist

BJC HealthCare; Missouri; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Job summary

BJC HealthCare, home to Barnes-Jewish Hospital and St. Louis Children’s Hospital, is hiring a Call Center Representative in its Telecommunications department.

You’ll handle inquiries from patients, visitors, physicians and staff with professionalism and courtesy, directing them to the right resources. This full-time role requires availability for 3:30 pm–12:00 am, one weekday off, every other weekend, and mandatory overtime with holiday coverage.

Qualifications

• High School Diploma or GED.
• < 2 years of experience.
• 2-5 years of experience preferred.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Education

High School Diploma or GED

Job description

BJC HealthCare, home to Barnes-Jewish Hospital and St. Louis Children’s Hospital, is hiring a Call Center Representative in its Telecommunications department.

You’ll handle inquiries from patients, visitors, physicians and staff with professionalism and courtesy, directing them to the right resources. This full-time role requires availability for 3:30 pm–12:00 am, one weekday off, every other weekend, and mandatory overtime with holiday coverage.