Call Center Rep- Rotating Night Shifts

BJC HealthCare; Saint Peters (MO); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental benefits

Vision and life insurance

401(k) plan with company match

Paid time off

Descripción de la vacante

Barnes-Jewish St. Peters Hospital is seeking a Full Time Call Center Operator to join our team in Saint Peters, MO. The role focuses on inbound call center duties, directing callers, paging, and light clerical tasks within a patient- and staff-facing environment.

Shifts are rotating nights with holiday rotation required; training on all shifts is required. The hospital emphasizes patient-centered care and efficient service delivery across departments and offices.

Formación

• High School Diploma or GED required.
• <2 years of experience in a call center or customer service role preferred.

Responsabilidades

• Answer and direct inquiries from patients, visitors, physicians, and staff to appropriate locations using online directories and printed resources.
• Answer incoming calls according to department guidelines.
• Provide paging service.
• Perform clerical duties, organize and maintain records.
• Ensure customers receive excellent service by responding, directing and paging per request.

Conocimientos

Call center

Customer service

Phone etiquette

Multitasking

Educación

High School Diploma or GED

Herramientas

Online database

Descripción del empleo

Additional Information About the Role

Barnes-Jewish Hospital (St. Peters) is looking for a Full Time Call Center Operator to join the team.

• Inbound Call Center
• Rotating Night Shifts
• Holiday Rotation Required
• Benefits Eligible
• Shift Differential eligible

Must be able to train and work on all shifts (Days, Evenings and Overnights)

Overview

Barnes-Jewish St. Peters Hospital proudly serves the health care needs of families in St. Charles, Lincoln and Warren counties. The 102-bed community hospital provides comprehensive inpatient and outpatient services including the Siteman Cancer Center at Barnes-Jewish St. Peters Hospital, the Breast Health and Women’s Center, the Cardiology Center, the Neurosurgery Center and the Outpatient Surgery and Endoscopy Center.

Barnes-Jewish St. Peters Hospital is an Accredited Chest Pain Center and carries a Level II stroke certification. Additionally, the hospital’s medical office building houses offices for specialists in primary care, cardiology, obstetrics, dermatology, surgery and pulmonology. Barnes-Jewish St. Peters Hospital also offers outpatient services including physical therapy, a sleep lab, and cardio-pulmonary rehabilitation.

At Barnes-Jewish St. Peters Hosiptal, every decision is made in the best interest of patients and families. This department maintains a manicured campus for patients and visitors.

Preferred Qualifications

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer