Call Center Rep- Evenings

Bjc-Healthcare; St. Louis (MO); Presencial; USD 32.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Paid time off

Descripción de la vacante

Barnes-Jewish Hospital is seeking a Call Center Representative to join the Telecommunications team. You will handle inquiries from patients, visitors, physicians and staff, directing calls and providing paging services in a courteous, professional manner.

The role requires strong communication, reliable attendance, and the ability to work a 3:30 pm–12:00 am shift with occasional overtime and weekend work. Training on various shifts is expected.

Formación

• High School Diploma or GED.
• Less than 2 years of experience in a related role.
• Preferred experience: 2-5 years.
• Must be able to train on days, evenings and overnights.

Responsabilidades

• Answers and directs inquiries from patients, visitors, physicians and staff to appropriate locations.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Performs clerical duties and maintains records.
• Delivers exceptional service by meeting customer requests accurately and promptly.

Conocimientos

Customer service

Communication

Phone support

Professional demeanor

Educación

High School Diploma or GED

Herramientas

Online database

Printed directories

Descripción del empleo

Additional Information About the Role

Barnes-Jewish Hospital needs You!

Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!

Schedule:

• 40 Hours Per Week
• 3:30 pm - 12:00 am
• One Weekday Off
• Must work every other weekend (Sat & Sun)
• Mandatory Overtime Required
• Works 3 major holidays per year
• Must be able to train on days, evenings and overnights

Come thrive with BJC HealthCare!

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Preferred Qualifications

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• < 2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer