Patient Services Call Center Specialist (Evenings/Nights)

BJC HealthCare; St. Louis (MO); Sur place; USD 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Paid time off

Résumé du poste

Barnes-Jewish Hospital is seeking a Call Center Representative to join the Telecommunications team. You will handle inquiries from patients, visitors, physicians and staff, directing calls and providing paging services in a courteous, professional manner.

The role requires strong communication, reliable attendance, and the ability to work a 3:30 pm–12:00 am shift with occasional overtime and weekend work. Training on various shifts is expected.

Qualifications

• High School Diploma or GED.
• Less than 2 years of experience in a related role.
• Preferred experience: 2-5 years.
• Must be able to train on days, evenings and overnights.

Responsabilités

• Answers and directs inquiries from patients, visitors, physicians and staff to appropriate locations.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Performs clerical duties and maintains records.
• Delivers exceptional service by meeting customer requests accurately and promptly.

Connaissances

Customer service

Communication

Phone support

Professional demeanor

Formation

High School Diploma or GED

Outils

Online database

Printed directories

Description du poste

Barnes-Jewish Hospital is seeking a Call Center Representative to join the Telecommunications team. You will handle inquiries from patients, visitors, physicians and staff, directing calls and providing paging services in a courteous, professional manner.

The role requires strong communication, reliable attendance, and the ability to work a 3:30 pm–12:00 am shift with occasional overtime and weekend work. Training on various shifts is expected.