Hospital Inbound Call Center Agent (Evenings/Nights)

BJC HealthCare; Missouri; Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan with match

Tuition Assistance

Paid Time Off

Flexible Spending Accounts

Adoption assistance

Résumé du poste

BJC HealthCare’s Christian Hospital seeks a Call Center Rep to join the Telecommunications team. You will handle inbound calls, direct inquiries, and paging in a patient- and staff-facing role with courteous, professional service.

The position is part-time (24 hours per week) with a rotating schedule including evenings and overnights, weekends, and holiday rotation. A High School Diploma or GED is required and growth opportunities are available through BJC Total Rewards.

Qualifications

• High School Diploma or GED.
• <2 years of experience in a relevant role or similar setting.
• Strong customer-service orientation and communication skills.

Responsabilités

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Connaissances

Inbound calls

Call center

Customer service

Formation

High School Diploma or GED

Description du poste

BJC HealthCare’s Christian Hospital seeks a Call Center Rep to join the Telecommunications team. You will handle inbound calls, direct inquiries, and paging in a patient- and staff-facing role with courteous, professional service.

The position is part-time (24 hours per week) with a rotating schedule including evenings and overnights, weekends, and holiday rotation. A High School Diploma or GED is required and growth opportunities are available through BJC Total Rewards.