Patient Services Call Center Specialist (Nights)

BJC HealthCare; Saint Peters (MO); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical and dental benefits

Vision and life insurance

401(k) plan with company match

Paid time off

Résumé du poste

Barnes-Jewish St. Peters Hospital is seeking a Full Time Call Center Operator to join our team in Saint Peters, MO. The role focuses on inbound call center duties, directing callers, paging, and light clerical tasks within a patient- and staff-facing environment.

Shifts are rotating nights with holiday rotation required; training on all shifts is required. The hospital emphasizes patient-centered care and efficient service delivery across departments and offices.

Qualifications

• High School Diploma or GED required.
• <2 years of experience in a call center or customer service role preferred.

Responsabilités

• Answer and direct inquiries from patients, visitors, physicians, and staff to appropriate locations using online directories and printed resources.
• Answer incoming calls according to department guidelines.
• Provide paging service.
• Perform clerical duties, organize and maintain records.
• Ensure customers receive excellent service by responding, directing and paging per request.

Connaissances

Call center

Customer service

Phone etiquette

Multitasking

Formation

High School Diploma or GED

Outils

Online database

Description du poste

Barnes-Jewish St. Peters Hospital is seeking a Full Time Call Center Operator to join our team in Saint Peters, MO. The role focuses on inbound call center duties, directing callers, paging, and light clerical tasks within a patient- and staff-facing environment.

Shifts are rotating nights with holiday rotation required; training on all shifts is required. The hospital emphasizes patient-centered care and efficient service delivery across departments and offices.