Evening Guest Services Associate - Hospital Front Desk

UVA Health; Culpeper (AL); On-site; USD 15,000 - 25,000; Full time

Job summary

UVA Community Health in Virginia seeks a Guest Services Representative I to greet patients and visitors, provide directions, and manage lobby flow at a key entry point. This non-exempt role supports hospital operations with a focus on patient-friendly service.

The position requires a High School Diploma or GED, 1–2 years of healthcare-related customer service, and a valid driver’s license. Strong communication and confidentiality are essential assets.

Qualifications

• High School Diploma or GED required for those hired after November 2024.
• 1–2 years of customer service experience, preferably in a healthcare setting.
• Valid state driver’s license required.
• Effective communication skills with diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality and work both independently and as part of a team.

Responsibilities

• Greet patients and guests and provide directions.
• Oversee lobby traffic and ensure smooth flow in key entry points.
• Provide general hospital information and resources to patients and visitors.
• Maintain confidentiality and demonstrate strong communication and problem-solving skills.

Skills

Customer service

Communication

Confidentiality

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

UVA Community Health in Virginia seeks a Guest Services Representative I to greet patients and visitors, provide directions, and manage lobby flow at a key entry point. This non-exempt role supports hospital operations with a focus on patient-friendly service.

The position requires a High School Diploma or GED, 1–2 years of healthcare-related customer service, and a valid driver’s license. Strong communication and confidentiality are essential assets.