Evening Guest Experience Specialist | Front Desk | Daily Pay

Hampton-By-Hilton; Monroe (NC); Vor Ort; USD 17.000 - 19.000; Teilzeit

Benefits dieser Stelle

Daily pay

Zusammenfassung

The Hampton Inn by Hilton in Monroe, NC is hiring a part-time Front Desk Associate to be the first point of contact for guests. The role includes handling check-in/check-out, answering questions, and promoting hotel services. Shifts run 3pm–11pm with weekend availability; daily pay is offered after each shift.

Ideal candidates have strong customer service skills, basic computer literacy, and the ability to work in a fast-paced environment. Hotel reservation system experience is a plus.

Qualifikationen

• 1 year experience as a hotel front desk agent preferred.
• Strong customer service and communication skills.
• Proficient with MS Word/Excel or similar software.

Aufgaben

• Greet guests during check-in and complete registration per brand standards.
• Handle check-out process, confirm charges and update guest profiles.
• Provide information about local area and promote loyalty programs.
• Follow phone etiquette and respond to inquiries promptly.
• Resolve guest issues and escalate to a supervisor when needed.

Kenntnisse

Front desk experience

Customer service

Computer skills

Tools

Lightspeed

FOSSE

PEP

Jobbeschreibung

The Hampton Inn by Hilton in Monroe, NC is hiring a part-time Front Desk Associate to be the first point of contact for guests. The role includes handling check-in/check-out, answering questions, and promoting hotel services. Shifts run 3pm–11pm with weekend availability; daily pay is offered after each shift.

Ideal candidates have strong customer service skills, basic computer literacy, and the ability to work in a fast-paced environment. Hotel reservation system experience is a plus.