Front Office Supervisor — Evening Shift

Buffalo Lodging Associates, LLC; Solon (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid weekly

401(k) Retirement Savings Plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates seeks a Front Office Supervisor for SpringHill Suites Cleveland Solon, OH. The role coordinates front office operations and supports management to ensure exceptional guest service.

Primary duties include supervising front desk staff, handling reservations, and maintaining accurate guest information in the property management system. Evening shifts and weekend availability are required.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team; planning, directing work, addressing complaints and resolving problems.
• Greeting guests, check-in/check-out procedures through the Property management system and updating reservations.
• Respond to guest requests in a timely manner.

Skills

Customer service

Front desk operations

Supervisory experience

Cash handling

Education

High School diploma or equivalent

Tools

Property management system

Intranet

WORD

EXCEL

Job description

Buffalo Lodging Associates seeks a Front Office Supervisor for SpringHill Suites Cleveland Solon, OH. The role coordinates front office operations and supports management to ensure exceptional guest service.

Primary duties include supervising front desk staff, handling reservations, and maintaining accurate guest information in the property management system. Evening shifts and weekend availability are required.