Front Office Operations Lead

Paylocity; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Paylocity in Bloomington is seeking an Assistant Front Office Manager to help oversee daily Front Desk operations, ensuring hotel standards and maximum guest satisfaction. You will act as the main contact for guests and coordinate front desk activities to maintain smooth, courteous service.

Key duties include managing guest check-in/check-out, handling telephone service, training front desk staff, coordinating VIP reservations, and ensuring reports are completed daily.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.

Responsibilities

• Oversee daily Front Desk operations and guest services.
• Train front desk staff and operators; manage shift coverage and breaks.
• Direct and supervise front desk staff to ensure policy and procedure compliance.
• Ensure accurate check-in/check-out, payments, and guest billing procedures.
• Coordinate VIP reservations and communicate room assignments to other departments.
• Prepare daily reports and keep front office management informed.

Skills

Communication

Leadership

Customer relations

Organization

Attention to detail

Job description

Paylocity in Bloomington is seeking an Assistant Front Office Manager to help oversee daily Front Desk operations, ensuring hotel standards and maximum guest satisfaction. You will act as the main contact for guests and coordinate front desk activities to maintain smooth, courteous service.

Key duties include managing guest check-in/check-out, handling telephone service, training front desk staff, coordinating VIP reservations, and ensuring reports are completed daily.