Guest Services Front Desk: Warm Welcome & Upsell

IHG Hotels & Resorts; Nashville (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Employee discounts

Job summary

IHG Hotels & Resorts in Nashville welcomes guests with warmth and efficiency, starting their stay with quick check-in and issue resolution. The front desk role focuses on guest satisfaction, handling bookings, and upselling opportunities while ensuring accurate cash handling and safety procedures are followed.

Ideal candidates bring strong communication skills, problem-solving abilities, and basic computer literacy, with flexibility for night, weekend, and holiday shifts.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of front desk/guest service experience preferred.
• Ability to lift, push and pull up to 50 lbs (23 kg).

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage guest bookings, upsell opportunities, and inform about ways to improve their stay.
• Handle cash and credit transactions.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents.
• Maintain professional appearance as a brand ambassador.
• Know events and activities on the day’s schedule.
• Assist with ad-hoc duties as needed.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-literate

Education

High school diploma

Job description

IHG Hotels & Resorts in Nashville welcomes guests with warmth and efficiency, starting their stay with quick check-in and issue resolution. The front desk role focuses on guest satisfaction, handling bookings, and upselling opportunities while ensuring accurate cash handling and safety procedures are followed.

Ideal candidates bring strong communication skills, problem-solving abilities, and basic computer literacy, with flexibility for night, weekend, and holiday shifts.