2nd Shift Front Desk & Reservations Manager

Mt. Olympus Water & Theme Park Resort; Wisconsin Dells (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

On-Demand Pay

Fun and exciting work environment

Free Water Park and Theme Park passes

Flexible schedules

Employee discounts on hotel rooms, etc

Company-wide employee outings

Employee Referral Program

Full-time employee benefits: Health,;F

401(k) and Paid Time Off after one

Job summary

Mt. Olympus Water & Theme Park Resort is seeking a motivated 2nd Shift Front Desk/Reservations Manager to oversee evening Front Desk and Reservations operations in Wisconsin Dells.

This full-time role requires supervising staff, ensuring room availability accuracy, and delivering exceptional guest service from 4:00 PM to 12:00 AM on weekends and holidays. The ideal candidate will lead a team, handle guest inquiries and escalations professionally, and coordinate with Housekeeping and Maintenance

Qualifications

• Experience in supervisory or management roles.
• Front Desk/Reservations or contact center experience.
• Professional attitude and appearance.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary resource for Front Desk and Reservations Agents who need technical assistance or guidance in achieving excellent guest satisfaction.
• Ensure Front Desk and Reservation staff are consistently informed about room availability, occupancy, and reservation status.
• Respond to guest reservations requests promptly and provide courteous, accurate, and professional service at all times.
• Oversee reservation department systems to ensure accurate handling, tracking, and monitoring of incoming phone calls.
• Maintain the department's approved quality assurance standards, including rates, deposits, property descriptions, activity tables, and reservation letters.
• Oversee staff scheduling to ensure adequate coverage and efficient daily operations.
• Train, coach, and mentor Front Desk and Reservation staff to improve performance, reinforce service standards, and support professional development.
• Handle escalated guest complaints and concerns professionally, working toward timely and satisfactory resolutions.
• Monitor daily staff performance to ensure productivity, accuracy, attendance, and compliance with departmental standards.
• Coordinate with other departments, including Housekeeping, Maintenance, and Reservations, to ensure smooth operations and a positive guest experience.
• Support the team in maintaining high standards of customer service, professionalism, and operational efficiency.
• Perform other duties as assigned.

Skills

Supervisory experience

Front Desk/Reservations experience

Communication skills

Multitasking

Team leadership

Reliability

Tools

Microsoft Office

Google Workspace

Job description

Mt. Olympus Water & Theme Park Resort is seeking a motivated 2nd Shift Front Desk/Reservations Manager to oversee evening Front Desk and Reservations operations in Wisconsin Dells.

This full-time role requires supervising staff, ensuring room availability accuracy, and delivering exceptional guest service from 4:00 PM to 12:00 AM on weekends and holidays. The ideal candidate will lead a team, handle guest inquiries and escalations professionally, and coordinate with Housekeeping and Maintenance