Front Desk Guest Experience Associate (Evenings/Weekends)

BENCHMARK; Carmel (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Attendance incentive

Quarterly incentive

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent at the Renaissance Indianapolis North. You will warmly welcome guests, check them in, and share local information to create memorable stays.

The ideal candidate has strong communication skills, an outgoing personality, and the ability to work in a fast-paced environment, including weekends and holidays. Sign-on bonus and incentive plans are available.

Qualifications

• Excellent verbal and written communication skills.
• Outgoing and engaging personality.
• Computer skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Communication skills

Outgoing personality

Computer skills

Fast-paced work

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent at the Renaissance Indianapolis North. You will warmly welcome guests, check them in, and share local information to create memorable stays.

The ideal candidate has strong communication skills, an outgoing personality, and the ability to work in a fast-paced environment, including weekends and holidays. Sign-on bonus and incentive plans are available.