Evening Front Desk Associate: Guest Experience & Check-in

Mirbeau; Plymouth (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401K with a company match

Medical, Dental, Vision, and Life Ins.

Career advancement potential withinthe

Paid time off and holiday pay

Employee Assistance and Anniversary

Discounted rates for Spa services

Job summary

The Mirbeau Companies is seeking hospitality professionals for an evening shift front desk role. You will greet guests, check them in, create key cards, and guide them to rooms at Forbes/Mirbeau-approved standards.

Responsibilities include processing check-outs, handling billing questions, and coordinating with departments to ensure guest satisfaction while maintaining an organized front desk and sharing updates with the next shift.

Qualifications

• Report to work with a clean uniform and appropriate nametag at the scheduled time.
• Provide a warm welcome to all guests using Forbes/Mirbeau-approved standards.
• Verify room statuses, daily reservations, and note/follow up special requests on the pass-on log.
• Register arriving guests, check in, create key cards, and direct and escort guests to their rooms.
• Check out departing guests, process payments, and answer billing questions.
• Answer phone calls, transfer calls to the appropriate department, answer emails, update daily pass-on logs, and company newsletters.
• Be informed of all resort services, outlets, hours of operation, and facilities to improve the facilities and provide information to guests.
• Communicate with all departments on the billing of guest amenities during their stay.
• Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
• Maintain the front desk and office in an orderly and organized way.
• Communicate all property happenings to the next shift.
• Attend all scheduled meetings as deemed necessary by the resort.

Responsibilities

• Register arriving guests, check in, create key cards, and direct and escort guests to their rooms.
• Check out departing guests, process payments, and answer billing questions.
• Answer phone calls, transfer calls to the appropriate department, answer emails, update daily pass-on logs, and company newsletters.
• Be informed of all resort services, outlets, hours of operation, and facilities to improve the facilities and provide information to guests.
• Communicate with all departments on the billing of guest amenities during their stay.
• Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
• Maintain the front desk and office in an orderly and organized way.
• Communicate all property happenings to the next shift.

Job description

The Mirbeau Companies is seeking hospitality professionals for an evening shift front desk role. You will greet guests, check them in, create key cards, and guide them to rooms at Forbes/Mirbeau-approved standards.

Responsibilities include processing check-outs, handling billing questions, and coordinating with departments to ensure guest satisfaction while maintaining an organized front desk and sharing updates with the next shift.