Front Desk

Mirbeau; Plymouth (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401K with a company match

Medical, Dental, Vision, and Life Ins.

Career advancement potential withinthe

Paid time off and holiday pay

Employee Assistance and Anniversary

Discounted rates for Spa services

Job summary

The Mirbeau Companies is seeking hospitality professionals for an evening shift front desk role. You will greet guests, check them in, create key cards, and guide them to rooms at Forbes/Mirbeau-approved standards.

Responsibilities include processing check-outs, handling billing questions, and coordinating with departments to ensure guest satisfaction while maintaining an organized front desk and sharing updates with the next shift.

Qualifications

• Report to work with a clean uniform and appropriate nametag at the scheduled time.
• Provide a warm welcome to all guests using Forbes/Mirbeau-approved standards.
• Verify room statuses, daily reservations, and note/follow up special requests on the pass-on log.
• Register arriving guests, check in, create key cards, and direct and escort guests to their rooms.
• Check out departing guests, process payments, and answer billing questions.
• Answer phone calls, transfer calls to the appropriate department, answer emails, update daily pass-on logs, and company newsletters.
• Be informed of all resort services, outlets, hours of operation, and facilities to improve the facilities and provide information to guests.
• Communicate with all departments on the billing of guest amenities during their stay.
• Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
• Maintain the front desk and office in an orderly and organized way.
• Communicate all property happenings to the next shift.
• Attend all scheduled meetings as deemed necessary by the resort.

Responsibilities

• Register arriving guests, check in, create key cards, and direct and escort guests to their rooms.
• Check out departing guests, process payments, and answer billing questions.
• Answer phone calls, transfer calls to the appropriate department, answer emails, update daily pass-on logs, and company newsletters.
• Be informed of all resort services, outlets, hours of operation, and facilities to improve the facilities and provide information to guests.
• Communicate with all departments on the billing of guest amenities during their stay.
• Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
• Maintain the front desk and office in an orderly and organized way.
• Communicate all property happenings to the next shift.

Job description

Join the award-winning team at The Mirbeau Companies, Forbes-rated properties, which have been family-owned and operated for over 25 years. The Mirbeau Companies is dedicated to creating exceptional experiences for our guests and our employees. At Mirbeau, we believe our people are our greatest asset. That’s why we prioritize health, balance, and well-being as core values in everything we do.

We’re currently seeking passionate hospitality professionals who are ready to grow with a company that truly cares. Come find your balanced life with us.

Shift- evening 2 pm - close

Pay rate:$19.00 to $22.00 per hour.

Job Requirements

Report to work with a clean uniform and appropriate nametag at the scheduled time.

Provide a warm welcome to all guests using Forbes/Mirbeau-approved standards.

Verify room statuses, daily reservations, and note/follow up special requests on the pass-on log.

Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries and amenities.

Register arriving guests, check in, create key cards, and direct and escort guests to their rooms.

Check out departing guests, process payments, and answer billing questions.

Answer phone calls, transfer calls to the appropriate department, answer emails, update daily pass-on logs, and company newsletters.

Be informed of all resort services, outlets, hours of operation, and facilities to improve the facilities and provide information to guests.

Communicate with all departments on the billing of guest amenities during their stay.

Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.

Maintain the front desk and office in an orderly and organized way.

Communicate all property happenings to the next shift.

Attend all scheduled meetings as deemed necessary by the resort.

Employee Perks & Company Incentives

• 401K with a company match
• Medical, Dental, Vision, and Life Insurance Plan
• Career advancement potential within the company
• Paid time off for full‑time and part‑time employees, along with holiday pay
• Employee Assistance and Anniversary program
• Discounted rates for services within the Spa

Work Performance Incentives

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.