Guest Experience Front Desk Specialist

Maine Course Hospitality Group; Rockport (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Life Insurance

401(k)

Job summary

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests, manage reservations, and handle check-ins and check-outs, delivering outstanding service to ensure a smooth, first-class guest experience.

This role supports front desk operations, coordinates with housekeeping, processes guest payments, and provides information about hotel amenities and local attractions. Multitasking and professional communication are essential.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed.
• Must be available to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally while interacting with guests and the community.
• Follow all company policies, procedures, and safety standards.

Skills

Guest service

Communication

Attention to detail

Multitasking

Professional appearance

Attendance

Job description

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests, manage reservations, and handle check-ins and check-outs, delivering outstanding service to ensure a smooth, first-class guest experience.

This role supports front desk operations, coordinates with housekeeping, processes guest payments, and provides information about hotel amenities and local attractions. Multitasking and professional communication are essential.