Spa Guest Experience Lead (Front Desk)

Spa Mirbeau Crossgates LLC; Dunes (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Discounted spa rates

401K with company match

Medical, Dental, Vision

Paid time off

Holiday Pay

Career advancement

Job summary

Spa Mirbeau Crossgates LLC is seeking a polished Spa Desk Associate to greet guests, manage check‑in/out, and coordinate the spa reception and retail area with mindfulness and hospitality. You will uphold Forbes‑level standards, assist with reservations, and inform guests about services and promotions.

Join a team committed to wellness, care, and excellence, with opportunities for growth and a supportive workplace culture.

Qualifications

• Clear, articulate verbal and written communication across all staff levels.
• Commitment to personalized, high‑quality guest service.
• Strong computer skills with hospitality software experience.
• Neat, well‑groomed appearance aligned with refined service standards.

Responsibilities

• Greet guests warmly at check‑in and check‑out, ensuring a smooth experience.
• Manage front desk tasks, phone calls, emails, and daily logs.
• Provide guidance on spa procedures, facilities, and promotions.
• Assist with retail products and upsell opportunities to guests.
• Coordinate with departments to fulfill guest requests and reservations.
• Maintain cleanliness and organization of reception and retail areas.

Skills

Exceptional communication

Professional appearance

Polished demeanor

Interpersonal effectiveness

Guest service mindset

Tools

Reservations software

Scheduling software

POS

PMS

Job description

Spa Mirbeau Crossgates LLC is seeking a polished Spa Desk Associate to greet guests, manage check‑in/out, and coordinate the spa reception and retail area with mindfulness and hospitality. You will uphold Forbes‑level standards, assist with reservations, and inform guests about services and promotions.

Join a team committed to wellness, care, and excellence, with opportunities for growth and a supportive workplace culture.