Spa Front Desk Associate

Mirbeau of Rhinebeck

Village of Rhinebeck (NY)

On-site

USD 54,443,000 - 65,904,000

Full time

14 days+

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Benefits offered by this job

Sign-on bonus

Job summary

Mirbeau Rhinebeck is seeking a polished Spa Desk Associate to greet guests, manage check-in/check-out, and support the spa reception and retail areas.

The role emphasizes warm hospitality, mindful service, and accurate handling of reservations and payments. Weekend availability is required.

Pay range is $19 to $23 per hour, plus a $500 sign-on bonus, reflecting our commitment to guest experience and staff development.

Qualifications

Excellent communication, both verbal and written, with guests and colleagues.
Ability to deliver personalized service and anticipate guest needs.
Proficient with hospitality software (reservations, scheduling, POS, PMS).
Neat, well-groomed appearance and professional demeanor.
Strong interpersonal skills and teamwork.

Responsibilities

Start the day ready, in clean uniform, and prepared to represent Mirbeau standards.
Warmly welcome guests, explain spa procedures, and guide them through services.
Handle front desk tasks: calls, emails, reservations, check-ins/outs, and billing.
Provide accurate information on resort services, hours, and amenities.
Communicate property updates and ensure smooth shift transitions.

Skills

Exceptional communication

Guest service orientation

Technical proficiency

Professional appearance

Interpersonal effectiveness

Job description

Spa Desk Associate at Mirbeau

Job Description

$500.00 Sign-on Bonus! Be the first impression in a space dedicated to wellness and restoration. The Spa at Mirbeau Rhinebeck is seeking a polished, service-driven Spa Desk Associate to join our team. In this role, you'll set the tone for every guest experience — offering a warm welcome, personalized support, and thoughtful coordination from check-in to departure — ensuring each visit begins and ends with care and intention.

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care, and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected, and empowered to grow. That's why health, balance, and well-being are core values in everything we do.

Job Summary

The Spa Desk Associate role is responsible for greeting all guests with warmth and poise — with a focus on being a friendly first face and resource when checking in spa guests, as well as checking them out. Additionally, this role is responsible for the reception and retail area of the spa, where they are expected to perform the responsibilities as outlined below while always focusing on mindfulness, organization, and a hospitable presence.

Pay Rate: $19.00–$23.00 per hour, plus retail commissions

Please Note: Weekend availability is required.

Job Responsibilities

Start the Day with Intention & Shift Readiness

Arrive on time in a clean uniform with name tag, ready to represent the Mirbeau standard
Ensure the reception area is clean, organized, and welcoming for guests, reviewing daily reservations, and updating the pass-on log with any special requests
Complete opening procedures, including verifying room statuses (where applicable)

Guest Welcome & Engagement

Warmly welcome spa guests, following Forbes and Mirbeau-approved service standards
Provide guests with robes, sandals, and guidance on spa procedures and amenities
Provide informative tours of the spa to familiarize guests with available facilities, services, and amenities
Keep guests informed of current spa promotions, services, and discounts
Introduce guests to featured retail/beauty products and educate them on their uses and benefits

Front Desk & Communication

Answer incoming phone calls, direct calls to the appropriate departments, respond to emails, and update daily communication logs and internal newsletters
Book appointments for spa services as requested; inform spa staff of guest cancellations or any guest arrivals without appointments
Register and check-in arriving resort guests; create key cards and escort them to their service areas or rooms (where applicable)
Process check-outs, answer billing inquiries, and complete payment transactions for spa and resort services
Perform daily checklists, count drawers, and prepare guest deliveries or amenities

Guest Service & Support

Provide accurate information to guests about all resort services, facilities, hours of operation, resources, and available amenities
Communicate with other departments to ensure proper billing of amenities throughout a guest's stay
Proactively listen, acknowledge, and respond to guest concerns to resolve them in a prompt, professional, and courteous manner — escalating as necessary to the appropriate office or department
Assist in collecting and relaying guest feedback to continuously improve the spa and resort guest experience

Completing the Day & Team Communication

Clearly communicate property updates, guest needs and requests, and any service issues to the next shift
Ensure seamless transitions into the next shift, maintaining continuity in the guest experience while setting up the team for success
Complete any applicable closing checklists or procedures
Attend scheduled meetings and team briefings as required by resort leadership

Qualifications, Skills & Educational Requirements

Exceptional Communication Skills

Demonstrates clear, articulate verbal and written communication, with the ability to convey information professionally and effectively across all levels of staff and guest interaction

Outstanding Guest Service Abilities

Brings a proven commitment to delivering elevated, personalized service while anticipating guest needs and exceeding expectations

Technical Proficiency

Possesses strong computer skills, with experience using a variety of software applications and systems relevant to hospitality operations, ideally: reservations, scheduling, POS, and Property Management Systems (PMS)

Professional Appearance