Guest Experience Concierge

Coury Hospitality; Bentonville (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Clerk for The AC Bentonville. You will welcome guests, check them in/out, handle reservations, and process payments with accuracy. The role emphasizes teamwork with housekeeping, maintenance, and leadership to ensure a seamless guest experience.

The candidate should communicate clearly, be dependable, organized, and able to balance guest service with administrative duties. Basic computer skills and a friendly, professional demeanor are required.

Qualifications

• Experience in guest services or hospitality is preferred.
• Strong communication and interpersonal skills are essential.
• Familiarity with front desk procedures (check-in/check-out) and cashiering is a plus.

Responsibilities

• Greet guests warmly and provide service-oriented assistance.
• Process arrivals, departures, reservations, payments, and adjustments accurately.
• Verify guest information and confirm reservation details.
• Explain hotel amenities, policies, and local attractions to guests.
• Answer calls and route requests to appropriate departments.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Cash handling

Computer/Office tools

Education

High school diploma or equivalent

Tools

Hotel PMS experience

Job description

Coury Hospitality is seeking a Front Desk Clerk for The AC Bentonville. You will welcome guests, check them in/out, handle reservations, and process payments with accuracy. The role emphasizes teamwork with housekeeping, maintenance, and leadership to ensure a seamless guest experience.

The candidate should communicate clearly, be dependable, organized, and able to balance guest service with administrative duties. Basic computer skills and a friendly, professional demeanor are required.