Evening Front Desk Agent: Memorable Guest Experiences

General Hotels Corporation; Munster (IN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

401(k) with Company Match

Earned Wage Access ('On-Demand Pay')

Company Paid Telemedicine

Supplemental Life Insurance

Perks through Benefit Hub

Generous Time Off Package

Job summary

General Hotels Corporation is seeking an evening Front Desk Agent at Hampton Inn Munster to warmly welcome guests and manage check-ins/outs with accuracy. The role emphasizes guest satisfaction, inquiries handling, and coordinating with other hotel teams to ensure seamless service.

This position requires weekend and night availability. Previous hotel or guest-service experience is preferred, and the candidate should maintain a professional appearance and positive attitude while delivering

Qualifications

• Customer service experience required.
• Hotel or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information regarding hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Professional appearance

Problem solving

Computer/Phone skills

Reliability

Flexible schedule

Job description

General Hotels Corporation is seeking an evening Front Desk Agent at Hampton Inn Munster to warmly welcome guests and manage check-ins/outs with accuracy. The role emphasizes guest satisfaction, inquiries handling, and coordinating with other hotel teams to ensure seamless service.

This position requires weekend and night availability. Previous hotel or guest-service experience is preferred, and the candidate should maintain a professional appearance and positive attitude while delivering