Night Front Desk Agent — Create Memorable Stays

General Hotels Corporation; Lafayette (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Earned Wage Access (On-Demand Pay)

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

Generous Time Off Package

Employee Assistance Program

Perks through Benefit Hub

Company Paid Employee Assistance

Job summary

General Hotels Corporation is seeking a friendly, professional Front Desk Agent to be the face of the hotel, delivering memorable guest experiences from check-in to check-out. Night availability is required.

You will help guests with local attractions, resolve concerns, and greet guests with a smile to contribute to a positive overall experience. Join a team that values hospitality excellence and provides support across departments.

Qualifications

• Previous customer service experience required.
• Previous hotel or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information regarding hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Skills

Customer service

Hotel hospitality

Communication

Professional appearance

Multitasking

Organizational skills

Basic computer skills

Attention to detail

Flexible schedule

Attendance reliability

Job description

General Hotels Corporation is seeking a friendly, professional Front Desk Agent to be the face of the hotel, delivering memorable guest experiences from check-in to check-out. Night availability is required.

You will help guests with local attractions, resolve concerns, and greet guests with a smile to contribute to a positive overall experience. Join a team that values hospitality excellence and provides support across departments.