Evening Front Desk Agent — Guest Services (Solon)

Buffalo Lodging Associates, LLC; Solon (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid weekly

401(k) with employer match

Paid vacation

Paid holidays

Tuition reimbursement

Hotel discounts

Wellness programs

Learning & development

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent to join SpringHill Suites by Marriott Cleveland Solon. The role involves greeting guests, processing check-ins/outs in the PMS, handling cash and card transactions, and addressing guest needs with prompt service.

The position requires mostly evening shifts (3 PM – 11 PM) with weekend availability. Prior hotel customer service experience and a high school diploma are preferred, along with proficiency in Word/Excel and a PMS.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, PMS, Word and Excel strongly preferred.
• Must have valid driver’s license and acceptable driving history, subject to company approval.

Responsibilities

• Greet guests and manage check-in/check-out using the property management system.
• Handle cash and card transactions and secure guest information.
• Identify guest needs and inform them about hotel services and amenities.
• Take reservations from callers and input/cancel bookings in the system.

Skills

Customer service

Guest relations

Cash handling

Education

High School diploma or equivalent

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Buffalo Lodging Associates is seeking a Front Desk Agent to join SpringHill Suites by Marriott Cleveland Solon. The role involves greeting guests, processing check-ins/outs in the PMS, handling cash and card transactions, and addressing guest needs with prompt service.

The position requires mostly evening shifts (3 PM – 11 PM) with weekend availability. Prior hotel customer service experience and a high school diploma are preferred, along with proficiency in Word/Excel and a PMS.