Evening Front Desk Agent — Guest Services & Reservations

A-1 Hospitality Group; Meridian (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

A-1 Hospitality Group in Meridian, Idaho is seeking a Front Desk Agent to deliver exceptional guest service through efficient check-ins, reservations management, and guest communication. You will serve as the first point of contact for guests and help ensure a welcoming, comfortable stay.

Flexibility is required for the 2:00 PM-10:00 PM shift, with occasional half shifts, and availability on weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Minimum of 2-3 years of hotel front desk experience preferred.
• Strong customer service, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexible schedule with the ability to work morning, evening, and partial shifts as needed.

Responsibilities

• Greet guests and provide courteous, professional service at all times.
• Handle guest check-ins, check-outs, reservations, and room assignments.
• Answer and direct phone calls, process wake-up calls, and assist with guest requests.
• Review daily arrivals, identify duplicate reservations, and coordinate special room requests.
• Follow established credit and payment policies during guest registration.
• Resolve guest concerns and complaints promptly and professionally.
• Operate and maintain knowledge of the Property Management System (PMS).
• Provide accurate information regarding hotel services, amenities, local attractions, transportation, and directions.
• Assist with hotel events and special activities as needed to ensure guest satisfaction.
• Maintain guest privacy and security by adhering to confidentiality policies.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Flexibility

Education

High School Diploma or equivalent

Job description

A-1 Hospitality Group in Meridian, Idaho is seeking a Front Desk Agent to deliver exceptional guest service through efficient check-ins, reservations management, and guest communication. You will serve as the first point of contact for guests and help ensure a welcoming, comfortable stay.

Flexibility is required for the 2:00 PM-10:00 PM shift, with occasional half shifts, and availability on weekends and holidays.