Front Desk Agent

Whitetail Club; McCall (ID); On-site; USD 30,000 - 38,000; Full time

Job summary

A luxury resort in McCall, Idaho is seeking a Front Desk Agent to provide exceptional customer service and manage guest experiences. Responsibilities include facilitating check-ins, processing reservations, and addressing guest inquiries. The ideal candidate has at least 1 year of customer service experience in a high-standard environment, a High School diploma, and strong multitasking abilities. This is a full-time entry-level role offering the chance to be a key part of a dynamic team.

Qualifications

• 1+ years of relevant Forbes/AAA service experience in a similar property.
• Ability to deal with problems requiring initiative.
• Previous Front Desk, Reservations, and Guest Service Experience preferred.

Responsibilities

• Register guests and assist with check-in procedures.
• Process accurate reservations from incoming calls.
• Maintain accurate information regarding local area and hotel amenities.
• Provide excellent customer service to guests and Club Members.
• Handle guest complaints and facilitate solutions.

Skills

Customer service skills

Ability to multitask

Initiative and good judgment

Attention to detail

Oral and written communication

Education

High School Diploma

Tools

Microsoft applications

Lodging software

Job description

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Summary

Our successful Front Desk Agents assist the Front Desk Supervisor ensuring that the guests of Shore Lodge and Members of Whitetail are greeted, catered to and informed of the many room and Food and Beverage options available. Conveying with enthusiasm the activities available, this position coordinates with all departments within Shore Lodge and Whitetail including, booking of all room reservations (Spa, outdoor activities, concierge services, transportation, dining, night audit, security and more). Acting as a Shore Lodge/Whitetail ambassador, engaging the guest at every opportunity is paramount while conveying a positive and unforgettable lodging experience.

Responsibilities

• Register guest at Shore Lodge check-in. Assist guest with check-in procedure and resort orientation.
• Accommodate special requests whenever possible and facilitate amenity requests.
• Process accurate reservations from incoming calls.
• Complete daily reports, logs, and reporting as necessary.
• Ensure lobby and desk area are presentable.
• Complete billings at end of guest stays.
• Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc.
• Answer multiple phone lines and direct calls lodge wide as necessary.
• Work in a constantly changing work environment and manage stress levels while dealing with paying customers.
• Use multiple computer software programs to process guest stays and schedule activities.
• Comply with unit cash handling, credit, and check cashing policies and procedures.
• Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution.
• Act as a bellman in their absence for requested services.
• Provide excellent customer service to guests, Club Members, and fellow associates.
• Adhere to Company policies, procedures, and standards.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma
• 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
• Ability to deal with a number of problems requiring initiative and good judgment
• Microsoft applications, Outlook, Internet Navigation
• Ability to multitask; highly organized, detail oriented
• Superior customer service skills required
• Ability to communicate effectively with and receive information from guests and associates
• Oral comprehension and expression (understanding and speaking the spoken word)
• Written comprehension and expression (understanding and speaking the written word)
• Previous Front Desk, Reservations and Guest Service Experience at a Forbes/AAA, 3/4 star/diamond property preferred
• Lodging software experience a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing