Front Desk Agent (Experience)

Wyndham Indianapolis West; Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Wyndham Indianapolis West is seeking an experienced Hotel Front Desk Agent for the 2nd shift. You will be the first and last contact for guests, providing a welcoming atmosphere and outstanding service.

Responsibilities include handling check-ins/outs, reservations, and guest inquiries while coordinating with housekeeping and maintenance to ensure rooms are ready. A professional, courteous demeanor and strong multitasking are required in a fast-paced environment.

Qualifications

• Experience in hotel front desk operations and guest interactions.
• Strong communication and customer service skills.
• Comfortable using computers, email, and reservation systems.

Responsibilities

• Welcome guests with a friendly, professional attitude and create a positive first impression.
• Check-in and check-out efficiently and accurately.
• Answer phone calls and assist guests with reservations and information.
• Process reservations, modifications, cancellations, and requests.
• Respond to guest concerns promptly to ensure satisfaction.
• Handle payments and balance daily transactions.
• Coordinate with Housekeeping/Maintenance for guest readiness.
• Maintain a clean, organized front desk and lobby area.
• Follow brand standards, policies, and safety procedures.
• Assist with administrative duties as assigned.

Skills

Hotel front desk experience

Education

High school diploma or GED

Tools

PMS software

Job description

Career Opportunities with Wyndham Indianapolis West

A great place to work.

Current job opportunities are posted here as they become available.

Hotel Front Desk Agent (Experienced) – 2nd Shift

Wyndham Indianapolis West is seeking an experienced, dependable, and customer-focused Hotel Front Desk Agent to join our team. As the first and last point of contact for our guests, you'll play an essential role in creating a welcoming atmosphere while providing exceptional hospitality and outstanding guest service.

If you enjoy helping people, thrive in a fast-paced environment, and have previous hotel front desk experience, we'd love to meet you.

Responsibilities

• Welcome guests with a friendly, professional attitude and provide an exceptional first impression.
• Complete guest check-in and check-out procedures quickly and accurately.
• Answer incoming phone calls and assist guests with reservations, questions, and hotel information.
• Process new reservations, modifications, cancellations, and special requests.
• Respond to guest concerns promptly and professionally to ensure complete guest satisfaction.
• Process payments, maintain accurate cash handling procedures, and balance daily transactions.
• Coordinate with Housekeeping and Maintenance to ensure rooms are guest-ready.
• Maintain an organized, clean, and professional front desk and lobby area.
• Follow Wyndham brand standards, hotel policies, and safety procedures.
• Assist with administrative duties and other responsibilities as assigned.

Qualifications

• Previous hotel front desk experience is required.
• High school diploma or GED preferred.
• Experience using hotel Property Management Systems (PMS) is preferred.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation software.
• Reliable attendance and punctuality.
• Ability to remain professional and positive while handling guest concerns.
• Must be available to work evenings, weekends, and holidays.

Schedule

• Second Shift: 3:00 PM – 11:00 PM
• Weekend and holiday availability required.

Why Join Wyndham Indianapolis West?

We believe great hospitality starts with great people. We're looking for team members who are dependable, friendly, and committed to creating memorable guest experiences. If you enjoy working with people and want to be part of a supportive hospitality team, we'd love to hear from you.