Front Desk Guest Services Pro - Weekend Availability

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short/long-term disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of our Pittsburgh property. You will greet guests, handle check-ins/outs, and provide friendly, professional service from arrival to departure.

Open and weekend availability is required, with flexibility for evenings and holidays. This role offers competitive wages, comprehensive benefits, and opportunities for training and advancement within the Concord portfolio.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of our Pittsburgh property. You will greet guests, handle check-ins/outs, and provide friendly, professional service from arrival to departure.

Open and weekend availability is required, with flexibility for evenings and holidays. This role offers competitive wages, comprehensive benefits, and opportunities for training and advancement within the Concord portfolio.